Introduction
At Altitude-GrowthHub, we value your satisfaction above all. We understand that sometimes things don't go as planned, and we're here to make it right. Our refund policy is designed to be fair and transparent, ensuring you have a seamless experience with us.
Refund Eligibility
Not all purchases are eligible for a refund. Here's a quick guide:
- Software Purchases: Refunds are possible within 30 days of purchase if the software is unused and unactivated.
- Subscriptions: Can be cancelled at any time, but refunds are only available for the unused portion of the subscription period.
- Services: Non-refundable once the service has been initiated or completed.
Refund Process
Requesting a refund is simple—follow these steps:
- Contact our support team at [email protected].
- Provide your order details and reason for the refund request.
- Our team will review your request and get back to you within 3-5 business days.
Refund Timeframes
Once approved, refunds are processed as follows:
- Credit Card Payments: 5-10 business days.
- PayPal: 3-5 business days.
- Bank Transfers: Up to 15 business days.
Non-Refundable Items
Unfortunately, some items are non-refundable:
- Downloaded software after activation.
- Services already rendered.
- Promotional items and free trials.
Partial Refunds
Partial refunds may be issued in cases where:
- A service was partially completed.
- A subscription was cancelled mid-period.
Refund Methods
Refunds will be issued using the original payment method, or as store credit if preferred. Please note, store credit is non-transferable and valid for one year.
Cancellation Policies
For recurring subscriptions, cancellations take effect at the end of the billing cycle. No further charges will be made.
Contact Us
If you have any questions about our refund policy, please contact us:
Exceptions
We reserve the right to refuse a refund request if it does not comply with this policy or is abusive.
International Refunds
For international transactions, additional fees may apply, and processing times may vary due to currency conversion and banking procedures.